This workshop explores key features and best practices for maximizing engagement with recognition tools, including tracking recognitions over time, ordering physical prepaid cards, utilizing metadata for customized notifications, and leveraging dashboards for data-driven insights. We walk through practical solutions for common user challenges, such as filtering recognition history, troubleshooting virtual card redemptions, and setting up milestone reminders. Additionally, we demonstrate how role-based dashboards can empower managers with real-time analytics, enhancing program adoption and participation across teams.
Question 1: How can users view recognitions given/received within a specific timeframe?
- Check the "Recognition Received" and "Recognition Given" breakdown on the Social Feed (shows "all time" data)
- Apply date filters to narrow down results
- For more details, see the "Viewing the Social Feed" support article
Question 2: How do employees order physical cards from virtual prepaid cards and resolve delivery issues?
- Step 1: Click the activation link in your email
- Step 2: Copy the code and complete registration at MyPrepaidCenter.com/redeem
- Step 3: Click 'View Card Details', then select 'Request Plastic Card'
- If you haven't received your card within 21 days, contact the vendor at MyPrepaidCenter.com/contactus
- Reference the "Activating Your Virtual Prepaid Card" support article for assistance
- Consider A-Pay as an alternative option
Question 3: Is associated metadata for birthday award automation coming soon? (Use case: notifying someone other than a manager about upcoming birthdays)
- Associated metadata links users to individuals beyond their managers (see "Formatting User Files" support article)
- Currently, associated metadata only works with automated service awards and recognition program approvals
- Workarounds available:
Question 4: How can I monitor adoption/engagement metrics and promote role-based dashboard usage?
- Key metrics to track:
- Login Rate
- Recognition Rate
- Redemption Rate
- Giving Rate
- Recommended reports:
- Strategies to promote role-based dashboards:
- Integrate dashboards into existing workflows (e.g., anniversary notification emails)
- Create simple guides explaining both how to use dashboards and their benefits
- Share Awardco support articles for reference
- Translate common leadership questions into dashboard training
- Include quarterly metrics in executive meetings
- See the "Role-Based Dashboards" support article for more information
