Hello! I wanted to reach out to see if anyone had any recommendations or success stories on how to best communicate what points can be spent on.
The majority of our distributed points are for service awards, but due to tax restrictions, we only allow these points to be spent on items of non-cash value. This means employees can use their points towards a commemorative item or on items through the Amazon registry, but not on an eGift Card. We put a disclaimer on the top of the home page in large red text stating that points received for service can only be spent on Amazon or the Commemorative item registry. However, we still get multiple employees reaching to let us know when they try to redeem points on a gift card, the system tells them they have no available points to spend.
We had this messaging added to the user agreement (which we know most people don't read) in addition to the disclaimer post on the home page. We also have it in the email that gets sent when the employees are awarded service points, and it's in our FAQ document (which employees also don't likely read 🙃).
If someone else knows of a location or communication approach that may work for our situation, it would be appreciated! From what we were told, the catalog text can't be updated, or we would have another disclaimer added here when employees access the eGift Card catalog. Thanks!
