Have you ever seen a "Recognition Queue Processing Error" notification in your inbox, or a "error" in your recognition queue, and wondered why? You check your account, you know the money is there, but the recognitions are stuck.
This week’s tip is all about understanding the difference between the Funding Summary and Point Summary/Budgets—and how to get those stuck recognitions moving again!
The Common Culprit: Points vs. Funds 💰
It’s a common mix-up: Your platform might have plenty of dollars "in the bank or Funding Summary," but if your specific Budget (e.g., the "Manager Spot Award" budget) is empty, the recognition will hit an error. Think of it like having money in your savings account, but an empty wallet!
How to Fix It in 3 Steps 🛠️
Step | Action | Why It Matters |
|---|
1. Add Points | Add points to your platform | You can add points via invoice or the 'Add Points' button. You may need to ensure your overall Company Account point balance is sufficient. |
2. Fill the Budget | Manage your Budgets | Move those points from the Company Account or another budget to your specific Budget. |
3. Retry the Queue | Move from Error to Pending | Go to your Admin 'Queues' tab and move those errored items from the 'Errors' tab back to 'Pending' to process them. Those errored items will go out at the top of the next hour. |
Need a Hand? 🤝
If you’re looking at a queue error and aren't sure how to proceed, our Technical CSM (Admin Support) team is ready to dive in. Reach out via the chat widget in your admin portal or email them directly at tcsm@awardco.com. Additionally, you can select 'Raise a Ticket' and choose 'Schedule a Support Call' to schedule a Zoom call in advance.
Now it’s your turn! 👇
How often do you review your budget allocations? Do you prefer to fund them quarterly, or do you top them off as needed? Share your best budget management tips in the comments below!
