Have you ever seen a "Recognition Queue Processing Error" notification in your inbox, or a "error" in your recognition queue, and wondered why? You check your account, you know the money is there, but the recognitions are stuck.
This week’s tip is all about understanding the difference between the Funding Summary and Point Summary/Budgets—and how to get those stuck recognitions moving again!
The Common Culprit: Points vs. Funds 💰
It’s a common mix-up: Your platform might have plenty of dollars "in the bank or Funding Summary," but if your specific Budget (e.g., the "Manager Spot Award" budget) is empty, the recognition will hit an error. Think of it like having money in your savings account, but an empty wallet!
