Tip Tuesday: When and How to Adjust Points or Correct Recognitions
Mistakes happen. Maybe a recognition went to the wrong person, too many points were awarded, or a recognition needs to be replaced with a different amount. The best correction path depends on what went wrong.
Important: Do not adjust recognition points from the Users tab
When correcting a recognition, do not manually change the employee’s balance from Admin > Users > User Management unless Awardco Admin Support specifically directs you to do so.
Manual balance adjustments change the user’s overall balance rather than correcting the recognition that created the award. This can make the recognition history, budget attribution, and related Award Network or program reporting harder to reconcile. Manual adjustments may also refund points to the company budget instead of the specific budget from which the recognition was originally awarded.
