While Awardco's Service Award Automation is a game-changer for celebrating anniversaries, what happens if an award gets missed or needs a one-off adjustment? Don't worry, you can easily queue up individual service awards manually!
This quick tip will show you how to ensure no anniversary goes uncelebrated, even if it falls outside your automation rules.
Why Manually Queue Service Awards?
- Missed Automation: If an employee was added to your system late, or a specific anniversary didn't trigger through automation.
- One-Off Adjustments: You need to send a service award with a unique message, different points, or from a specific sender that deviates from your automated rules.
- Historical Awards: To recognize an employee for a past service year that was not previously awarded.
Quick Steps to Manually Queue a Service Award:
- Navigate to Bulk Recognition Builder:
- Log in to your admin portal.
- Click "Admin" in the top-right corner, then select "Queues" from the left-hand menu.
- Click "Bulk Recognition Builder" at the top of the page.
- Select Service Award:
- On the Bulk Recognition Builder page, locate the "Create and Schedule Service Awards" section.
- Click the "Service Award" button.
- *Fill in the Details (Required fields are marked with an asterisk ):
- Send Date*: Choose the date you want the award to be sent.
- Send Time*: Select the time for the award delivery.
- From*: Select the sender (e.g., a general recognition account, or check "From Supervisor").
- To*: Enter the individual recipient's name. (Note: This option is for one user at a time for individual service awards).
- Points*: Enter the point value for the award.
- Budget*: Select the budget from which points will be drawn.
- Note*: Add a personalized message for the recognition. You can include "{Year}" for dynamic anniversary year insertion.
- Visibility: Choose if the recognition is public on the social feed or private.
- Program: Designate the program under which the award is submitted (optional, but good for consistent reporting).
- Tags: Add relevant hashtags.
- Service Year: Enter the specific service year being recognized (e.g., 5, 10, 15).
- Email Template: Select the email template to notify the recipient.
- Media: (Optional) Add images or videos.
- Review and Send:
- Click "Next."
- Review all the details to ensure accuracy.
- Click "Send it."
Your manually queued service award will now appear in the "Pending" tab within your Queues section, awaiting its scheduled send date!
๐ก Pro Tip: This manual queuing method is not tied to your Service Award automation settings and will not create a MemoryBook. For MemoryBook-linked service awards, ensure they are set up through the primary Service Award Automation.
