As we reach the holiday season, we want to make sure you know exactly how to get the support you need for all your platform administration tasks! π
Our Technical CSM team is specifically trained to help you tackle your day-to-day platform management.
You can connect with a TCSM for real-time help via submission of a support ticket, email, or phone. They excel at walking you through platform features, big or small, so you feel confident and in control of your Awardco experience.
βWhat Can the Technical CSM Team Help Me With?
The TCSM team is ready to assist you with virtually all your admin needs, including:
- Streamline Recognition: Learn the most efficient ways to build and upload bulk recognitions.
- Manage Your Budget: Understand point allocation and budget management tools.
- Handle User Data: Get guidance on resolving user file errors and keeping your data accurate.
- Gain Insights with Reporting: Discover how to pull and interpret platform reports.
- Customize Rewards: Navigate questions about redemption accounts and options.
- Maintain Your User Base: Learn how to archive and restore users effectively.
- Curate Internal Rewards: Get support building and managing internally fulfilled catalogs.
- Refine Communication: Understand and manage the keyword excluder tool and platform notifications.
- Enhance Your Platform's Look: Get help managing the image library.
- Keep Things Tidy: Learn how and when to delete recognitions.
- Delegate Effectively: Understand how to set up and manage delegates.
- Control Reminders: Adjust reminder email frequencies and thresholds.
- Troubleshoot Admin Access: Get guidance on admin login issues.
- Customize Your Site: Learn how to make self-administered changes to your platform's design.
- Update Employee IDs: The TCSM team can directly assist with these updates.
π£οΈ How to Communicate with the Technical CSM Team
We've made it easy to connect with our Technical CSM team:
- Submit a Ticket: Click the "?" icon in the bottom right corner of your screen and select the "Raise a Ticket" link. After submission, a TCSM will get in touch with you promptly. Need to share your screen or prefer to talk live? select the
- Email: Send your questions to $tcsm@awardco .com$ from the email address associated with your Awardco admin account for the fastest routing.
- Phone: For quick questions, you can call them at +1(866)-504-3470.
ποΈ TCSM Team Standard Hours and Holiday Closures
The Technical CSM Team is available Monday through Friday, 8 AM - 5 PM MST.
Planned Outage: Please note there is a Planned Outage today, Tuesday, December 9th, from 11:30 AM - 1:00 PM MT. Support services may be intermittently affected during this window.
Please note they will be out of office on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth
- Independence Day
- July 5th
- Labor Day
- Veterans Day
- Thanksgiving Day
- Thanksgiving Day-after
- Christmas Eve
- Christmas Day
- New Year's Eve
