Say goodbye to "Is anyone there?" and hello to specialized support.
We know your time is valuable. That’s why we’ve launched new support tickets for admins to make it easier to get help with your Awardco platform.
What’s New?
Instead of starting a live chat for every question, you can now use a streamlined support ticket to submit your request directly to our Technical Client Success (TCSM) team. The form asks for the right details up front so we can:
- 🚀 Fast-track your request to the right person.
- 📉 Eliminate unnecessary back-and-forth emails or chats.
- ✅ Provide complete answers in our very first reponse.
How to Open a Ticket:
- Click on the question mark icon, located in the bottom-right corner and select 'Submit a Ticket'
- You’ll be able to pick the option that best matches your need:
- Schedule a Support Call – Live discussion with a support specialist.
- Troubleshooting Request – Bug reports or general questions.
- Check My Work – Second set of eyes on configuration.
- Programs – Add or edit recognition programs.
- Design – Homepage, email, or feed changes.
- Redemptions – Rewards and fulfillment questions.
- Point Allocation – Adjust or review point balances.
- Platform Access – Roles, permissions, login issues.
- User / Platform Data – Data updates or reporting.
What to expect after you submit
- You’ll receive an email from the TCSM team confirming we have reived your ticket, and request for additonal information if needed.
- Our Technical Client Success team will review the details you provided.
- We’ll follow up with a clear next step: an answer, review, additional questions, or confirmation that your request is complete!
Thank you for using the new webforms. Your details up front help us resolve issues faster and keep your platform running smoothly! 🌟
