This is a reminder to raise a ticket with the TCSM Team whenever you need help with your Awardco administration. The fastest, easiest way to get support from my team is right inside the platform!
- Select “Raise a ticket.”
- Choose the topic that fits best and fill out the short form so we have the details we need up front.
- From there, my team jumps in right away with an answer, resolution, or (if needed) a quick follow-up for more info so we can get you taken care of ASAP. ✅
Here are the ticket types you can submit:
- General Support – End-user help for login, recognition, and redemption questions.
- Schedule a Support Call – Live discussion with a support specialist.
- Troubleshooting Request – Bug reports or general questions.
- Check My Work – Second set of eyes on configuration.
- Programs – Add or edit recognition programs.
- Design – Homepage, email, or feed changes.
- Redemptions – Rewards and fulfillment questions.
- Point Allocation – Adjust or review point balances.
- Platform Access – Roles, permissions, login issues.
- User / Platform Data – Data updates and reporting.
Submitting a ticket is the easiest and most reliable way to reach the TCSM team moving forward.
It gives us the right details up front, cuts down on back-and-forth, and keeps everything tracked in one place. The Technical Client Success Management (TCSM) team is dedicated to troubleshooting issues, reviewing configurations, and supporting your program strategy specifically for admins, and we actively monitor these tickets during our standard business hours to make sure you get fast, high-quality help every time.
