Did you know the best path to getting expert help for your platform questions, requests, or issues is submitting a support ticket form? Our dedicated Technical Customer Success Manager Team is here to ensure your Awardco administration is always seamless and simple.
Benefits
Why Use a Support Ticket?
Submitting a ticket is the best way to get focused, tracked, and prioritized support!
The ticket system instantly funnels your request to the right TCSM Team.
It provides a dedicated thread for all communication and updates, so nothing is ever lost.
Allow our team to categorize the urgency and resource the right expert to your problem immediately.
Every issue and resolution is recorded. This builds a knowledge base for your specific account, preventing repeat efforts and allowing us to notice and proactively address recurring trends.
TCSMs can review your entire issue history to provide resolutions that are tailored to your company's specific platform setup and programs.
As an admin, you have a direct and easy link to our support team right where you work, directly inside your Awardco platform!
How to Submit:
- Click the "?" icon in the bottom right corner of your Awardco screen.
- Select the "Raise a Ticket" link.
This method allows you to log all issues, concerns, and requests—whether it's a technical error, a question about a feature, or a request for a new program setup. As soon as they arise!
After submission, a TCSM will get in touch with you promptly, equipped with all the necessary details to resolve your need efficiently.
