We’ve seen a recent uptick in admin questions landing with the wrong support team, which can slow down resolution.
To avoid delays and ensure you're getting the best support the first time, here’s how to get your case to the right place:
For platform/admin questions (program setup, dashboards, emails, permissions, etc.)
- From your Awardco admin view, go to Resource Center by clicking on the blue question mark icon, located in the bottom right corner, and use the Admin Support ticket form by selecting "Raise a Ticket."
- Choose the topic that most aligns with your admin inquiry.
- In your ticket, include:
- Your name
- A summary of the issue
- The URL of the page you’re on (if relevant)
- Any impacted users and recent changes you’ve made
- Screenshots of what you’re seeing
For personal order or redemption issues (your own gift cards, redemptions, returns, etc.)
Routing your question this way keeps it from bouncing between queues and helps us get you answers faster. đź’ˇ
