As an Awardco admin, I am sure you have encountered a situation where an employee has come to you saying “Awardco won’t let me log in,” when the real fix depends on how they’re trying to log in. If you can quickly identify whether the user is on SSO or standard login, you can usually get them pointed in the right direction fast.
Step 1: Confirm The Login Method First
Before troubleshooting anything else, start with two simple questions:
- Are they trying to log in through SSO or standard email/password?
- Are they using your company’s specific Awardco portal URL
